CONTACT US

 

Have any questions or concerns ? We’re always ready to help!

WhatsApp us at +965 9924 1577

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FAQ

 
How do I track my order?
 

You will receive a tracking number once your order is shipped. The shipping method and courier information for your package will sent to you by email. We will make sure that it will dispatch your package with 1-2 business days. TOY CITYkw will not be responsible for any delay in delivery incurred by the courier service.

What are your delivery options?

We has partnered with local couriers to ensure you receive your treasures as soon as possible. To simplify and speed up the delivery process; we have split delivery within Kuwait into three delivery zones. Each province is placed into a delivery zone. Search for your province to identify your delivery zone. Click here to identify your delivery zone.

How do I return an item?
Return request can be sent online to our 'CONTACT US' page (above); or by email (please write 'RETURNS' as the email subject matter); or by WhatsApp (number is provided above). Items should be returned in their original product packaging. Please ensure that you include your order number and the item (including quantity) you want to return in your message. You are also required to notify us of the reason for the return. Failure to comply may result in delays in processing your refund. 

How can I contact your couriers?
 

​You should reach out to us via Whatsapp and we will provide you with a contact number for the courier. Please provide us with your tracking number that you receive once your order is shipped. 

Do you provide International delivery?

For the moment we exclusively operate within Kuwait. 

What is your returns policy?

You may return most new, unopened items sold within 3 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error, otherwise two way shipping will be charged.

 

Receiving a Refund

You will receive your refund after we receive and process your returned items (for the items eligible for refund). Expect your refund within 2 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

TERMS AND CONDITIONS

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITES (DEFINED BELOW). YOUR USE OF THE SITES CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THE SITES.

Application

 

These Terms and Conditions apply to the website toycitykw.com, including any applications, platforms, services, or other resources related to, distributed on or available through toycitykw.com (collectively, the “Sites”). The Sites are operated by TOY CITYkw and other third-parties that own a portion of and/or participate in the operation of the Sites (the “Developers”). TOY CITYkw and the Developers are referred to together as the “Operators,” “we,” or “us.”

Products, Content and Specifications

 

All features, content, specifications and products described or depicted on the Sites are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. The Operators make all reasonable efforts to accurately display the attributes of products, including the applicable colours; however, the actual colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. The Operators are providing information about products on the Sites as a convenience only and provide links to our retail partners’ websites where the product may be available for purchase. The inclusion of any products or services on the Sites at a particular time does not imply or warrant that these products or services will be available at any time from our retail partners or offered for sale at a particular price.
 

Disclaimers

 

THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THE SITES ARE PROVIDED “AS IS” WITHOUT WARRANTIES EXCEPT AS REQUIRED BY LAW. NEITHER TOY CITY NOR ANY OF ITS AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THE SITES. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THE SITES MAY BE OUT OF DATE, AND NEITHER THE OPERATORS NOR ANY OF THEIR RESPECTIVE AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. ALL PRODUCTS SHOWN ON THE SITES ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND RETAIL PARTNERS, IF ANY.

Accuracy of Information

 

We attempt to ensure that information on the Sites is complete, accurate and current. Despite our efforts, the information on the Sites may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on the Sites. For example, products included on the Sites may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Sites. Although we try our best to be accurate about the pricing and availability of product from our retail partners, we cannot guarantee pricing or availability.
 

Third Party Links

The Sites contain links to websites that are not owned, operated or controlled by the Operators or their respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave the Sites. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website(s). Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from the Sites, you do so entirely at your own risk.

Limitations of Liability 

We assume no responsibility nor liability for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing the Sites, or your downloading of any information or materials from the Sites. IN NO EVENT WILL THE OPERATORS OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THE SITES, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITES, ANY WEBSITES LINKED TO THE SITES, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THE SITES OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE SITES. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED FROM OTHER RETAILERS LINKED ON SITES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER’S OR SUPPLIER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THE SITES.

Age Requirement
 

In order to use or assess the Sites, you need to (a) be 21 or older, or, be 13 or older and have your parent or guardian’s consent to the terms of these Terms and Conditions, and, (b) have the power to enter a binding contract with us and are not barred from doing so under any applicable laws. Children under 13 years of age may not register for the Sites, nor may parents or legal guardians register on their behalf. If you are a parent or legal guardian entering these Terms and Conditions for the benefit of your child or a child in your legal care, be aware that you are fully responsible for the child's use of the Sites, including all financial charges and legal liability that he or she may incur.

Copyright Policy

 

We respect the intellectual property ​of others. It is our policy to respond to any claim that Content posted on the Sites infringes the copyright or other intellectual property infringement of any person or entity. If you are the copyright owner, or authorised on behalf of one, and you believe that the copyrighted  work has been copied in any way that constitutes copyright infringement that is taking place through the Sites, you should submit your notice in writing to the attention of "Copyright Infringement" to info@toycitykw.com and include a detailed description of the alleged infringement. You may be held accountable for damages  

Termination

 

You or we may suspend or terminate your account or your use of the Sites at any time, for any reason or for no reason. We reserve the right to change, suspend, or discontinue all or any aspect of the Sites at any time without notice.

PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

What type of information do you collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide; operate; and improve toycitykw.com;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Developers. The Developers provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through the Developers data storage, databases and the general Developers applications. They store your data on secure servers behind a firewall. 

Payment gateways offered by MyFatoorah. Please refer to MyFatoorah's privacy policy for more information. 

How do you communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about TOY CITYkw, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and text messages.

How do you use cookies and other tracking tools?

 

Cookies save you the trouble of reentering certain information in some registration areas, help to deliver content-specific information to you, and track which sections of the site are most popular. A ‘cookie’ is actually a file that our web server or the web server of one of our third-party partners may send to your computer when you access one of our Sites. This file is then stored on your computer.

Why do we use cookies and other tracking technologies?

We use cookies and related technologies for the following purposes:

  • After you have entered personal information into a form or data field on our site, cookies enable the site to ‘remember’ that information, should you so choose.

  • Cookies and other passive information collection technologies enable us to deliver content that is tailored to your interests and preferences based on your past activity on the site.

  • Cookies and other passive information collection technologies enable us to compile aggregate statistics concerning use of the Site, analyse trends, and otherwise administer and improve the site.

What types of personal information is collected through the use of cookies?

Cookies may obtain information identifying your computer or browser as well as information relating to your browsing history. The information we obtain through the use of cookies may be combined with other personal data relating to you.

What types of cookies and other tracking technologies do we use?

Our site may use the following types of cookies and tracking technologies, among others:

  • Session Cookies. Session cookies are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used, for example, to improve navigation on our web sites, block visitors from providing information where inappropriate (e.g., the site may remember previous entries of age that are outside the permitted parameters and block subsequent changes) and to collect aggregated statistical information.

  • Persistent Cookies. Persistent cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., Login ID), helping to determine what areas of the web site visitors find most valuable, and customising the web site based on your preferences on an ongoing basis.    

  • Web Beacons. A web beacon is a piece of software code on a web page or in an e-mail message that is used to track pages viewed or messages opened. Web beacons tell the web site server information such as the IP address and browser type related to the visitor's computer. Web beacons may be placed in online advertisements that bring people to our site and on different pages of our site. Web beacons provide us with information on how many times a page is opened and which information is consulted. Web beacons are also known as internet tags, single-pixel GIFs, clear GIFs, and invisible GIFs.

  • Analytics Tools. Our websites may use third party analytics tools to collect information through cookies. Some specific tools we use include:

    • Google Analytics. Our site may use certain Google Analytics Advertising Display Features, which collect information through cookies, including Remarketing with Google Analytics and Demographics and Interests reporting. If you would like to opt out of having your data used by these cookies, please use Google’s opt-out tool, available here: https://tools.google.com/dlpage/gaoptout/.

    • Additional information about how to opt out of targeted advertisement delivery is available below.

 
How does our site respond to web browser “Do Not Track” signals?

Certain web browsers and other programs may be used to signal your preferences to TOY CITYkw about how or whether TOY CITYkw or third parties may collect information about your online activities. Currently, TOY CITYkw does not respond to such signals.

 


How can I withdraw my consent?

 

If you don’t want us to process your data anymore, please contact us at info@toycitykw.com.
 

Privacy policy updates
 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on toycitykw.com. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@toycitykw.com.